Shipping policy

Shipping policy

SHIPPING POLICY

We offer worldwide shipping! All import taxes and related cross-borderfees are fully covered by VelevetMoon, allowing you to shop withconfidence and ease-no hidden charges on your end.
Processing Time
We make every effort to process and ship all orders as quickly as
possible. Most orders are processed within 72 hours.
Shipping Time
In most cases, orders will arrive within 5-15 business days afterdispatch. Delivery times may vary depending on the destination country.
Shipping Fees
Orders $29.00 USD and above qualify for free shippingFor orders under $29.00 USD, a flat shipping fee of $5.00 USD applies.This shipping rate applies to all destinations.All import taxes, and cross-border fees are fully covered by PINKPUNKNails, so you won't need to pay any additional charges upon delivery.
Tracking Your Order
All orders include tracking information, typically sent via email within 48hours of shipment. You can also track your order using your tracking
number [here].
If you have any questions about your order, feel free to reach out at nail@velvetmoonhk.com, we're always happy to help!

RETURNS POLICY

Please note that, due to hygiene reasons, we do not accept returns orexchanges for change of mind, or if you would like to request a differentstyle or size. We kindly encourage you to review your order carefully
before completing your purchase.

Damages or Issues

If your order arrives damaged, or if you receive the wrong item, please
contact us right away at nail@velvetmoonhk.com so we can make it right.If you have any concerns or need assistance with your order, don'thesitate to reach out at nail@velvetmoonhk.com. We're here to help and want
you to love your experience with VelevetMoon!